Develop trust relationships with a portfolio of major clients to ensure retention
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in acquiring new clients that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Retain top customers and nurture those key relationships
Become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit
Focus on client relationships with the mandate to grow the business
Handle Queries and resolve concerns.
Maintain supportive relationships with clients in order to prevent losses that impact the clients operations and profitability.